Policies and Refunds

Delivery charges are non-refundable, after delivery has been complanded.

NONE exchange or refund on plants.

NONE exchange or refund on products that have been opened and used.

Inert items are exchangeable or refundable within 14 days from the date of purchase with the invoice.

Items randurned with invoice will be exchanged or refunded to the original mandhod of payment.

In the case of a delivery, you are fully responsible for receiving the goods.

For picking, we guarantee the availability of the order, according to the agreement with the customer. In the situation where the appointment is not honored, we plan another pick-up time with conditions to be respected. It is very important to follow the instructions otherwise the order is canceled and refunded.

Randurned items involving a gift card will be exchanged or refunded up to the amount indicated on the gift card in the form of a credit.

Prices are subject to change without notice.