When confirming your order online, you have two options.
Once the order is confirmed, we will contact you within the next 48 hours to schedule an appointment to pick up your products.
In the situation where the appointment is not honoured, we will contact you to schedule another pick-up time with conditions to be respected. It is important to follow the instructions in the email, otherwise your order may be canceled.
*Please join us at firstname.lastname@example.org, if you are not available on Sundays. We will be happy to find a convenient time to pick up your order according to your schedule.
DELIVERY: The price varies according to the delivery distance.
- Less than 5 km: Delivery charge of 5$.
- Between 5 km and 10 km: delivery charge 10$.
- Between 10 km and 20 km: Delivery charge of 15$.
- Between 20 km and 30 km: Delivery charge of 20$ and a minimum order of 50$ is required.
- Between 30 km and 40 km: Delivery charge of 25$ and a minimum order of 75$ is required.
Once the order has been confirmed, we will contact you within the next 48 hours to schedule an appointment for delivery.
After choosing your delivery time slot, a confirmation email will be sent to you.
24 hours before delivery, a reminder email is sent, it confirms your presence upon receipt of your order.
During transport, we guarantee the protection of your plants against all bad weather. Our packaging is custom-made to ensure the quality of your products during the delivery. When we have arrived at the destination address, you are fully responsible for receiving your products.
*Please note that any plant order over 40km will be automatically refunded. If you have any problems, write to us at email@example.com.